Privacy Policy | Topspin Casino

Information we may collect

Topspin Casino may collect information that players provide directly, information created when an account or transaction is used, and technical information received from the device or browser used to access the website. The information collected depends on the services used, the account activity involved and the checks that may be required.

Account and contact details

This may include a player’s name, date of birth, residential or contact details, username, account preferences and other information supplied during registration or when an account is updated. We may also keep records of communications with support, including questions, requests, complaints and information provided to help resolve an issue.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification documents or related information. This can include documents showing identity, age, address or the source of funds where appropriate. Verification information may be reviewed using internal processes or suitable service providers acting for operational, security or compliance purposes.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, payment method information and transaction history. Where payments are processed by another provider, that provider may handle payment details under its own privacy terms. We do not need to retain complete payment card details where they are processed securely by an authorised payment service.

Device, usage and cookie data

When the website is visited, we may receive technical information such as an internet protocol address, browser type, operating system, device identifiers, language, time zone, pages viewed, links used, approximate location and information about how the website is used. We may also use cookies and similar technologies to remember settings, support account functions, understand website performance and help protect the service.

How and why information is used

Personal information is used for purposes connected with providing and managing the website and gambling services. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are incompatible with that purpose.

To create, administer and secure player accounts.
To provide requested services and respond to player enquiries.
To process deposits, withdrawals and other account transactions.
To verify identity, age, eligibility and account ownership.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To identify suspicious, unauthorised or prohibited activity.
To maintain accurate records and investigate disputes or complaints.
To meet legal, regulatory, tax, accounting and other applicable obligations.
To monitor, test, maintain and improve website performance and functionality.
To personalise certain website features and remember player preferences.
To send service messages, account notices and other essential communications.
To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

We may combine information collected from different parts of the website where this is reasonably necessary for account management, security, verification, support or legal compliance. Information may also be shared with carefully selected service providers that help operate the website, process payments, complete verification, provide technology, deliver communications, detect fraud or support customer service. These providers should only use information for agreed purposes and are expected to protect it appropriately.

Information may be disclosed when necessary to comply with a lawful request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or support the sale, restructuring or transfer of a business operation. We do not sell personal information as a general business practice.

Marketing, cookies and communications

Players may receive important service communications about account activity, transactions, security, verification, changes to services or updates to this Privacy Policy. These messages are necessary for the operation of an account and may continue even when marketing preferences have been changed.

Marketing communications may include information about services, website features or promotional activity. Where consent is required, marketing will be sent in accordance with the choices available to the player. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@topspincasino.wtf. Stopping marketing messages does not affect essential account or security communications.

Cookies are small files or similar technologies stored on a device when a website is used. Some cookies are needed for login, navigation, security and core website functions. Others help us understand usage, remember preferences, measure performance or support relevant communications. Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect how parts of the website operate.

Security, sharing and retention

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier requirements. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

Access to personal information is limited to people and service providers who need it for legitimate operational, support, security, verification or legal purposes. Information may be processed in Australia or in another country where a relevant service provider operates. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Players should provide accurate, current information and tell us if their details change. Keeping account information up to date can help with verification, account security, support requests and the processing of transactions.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information we hold about them. These rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing. A request to delete information may not always be possible where records must be retained for legal, security, dispute-resolution or legitimate operational reasons.

Making a data request

To exercise data rights, including access, correction, deletion of personal information or withdrawal of consent to marketing, contact support@topspincasino.wtf. Please describe the request clearly and provide enough information for us to identify the relevant account and understand what action is being requested. We may need to verify identity or account ownership before completing a request, helping to prevent unauthorised disclosure or changes.

We will consider and respond to privacy requests within a reasonable timeframe, subject to the nature of the request, the information available and any legal or security requirements. If a request cannot be completed in full, we will aim to explain the reason and identify any available alternative. Players may also use this email to raise a concern about how their information has been handled.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on this page, with the updated date or other notice where appropriate. Players should review the policy periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy.