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Betting Rules
1. General betting conditions
By opening, accessing or using an account with Topspin Casino, you agree to follow these Betting Rules and any other terms displayed on the website. The rules apply to bets placed through approved website pages, applications or other authorised channels made available to you. Additional rules may apply to particular games, promotions, tournaments or betting products. Where a specific game rule conflicts with a general rule, the specific rule for that game may apply.
You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking and complying with all laws that apply to you. Access may be restricted in some locations, and Topspin Casino may refuse access or betting activity where required by law, its internal controls or applicable regulatory requirements.
You must provide accurate, current and complete information when registering and whenever information is requested. An account may be subject to identity, age, payment, source-of-funds or other verification checks. Betting activity may be suspended while checks are completed. You must not allow another person to use your account, place bets for another person or use payment methods that do not belong to you.
Players must be at least the legal gambling age applicable to them. Topspin Casino may verify age and identity at any time. If an account holder is found to be underage, or cannot satisfactorily complete required checks, bets and account activity may be reviewed in accordance with the applicable terms and legal obligations.
- Only one personal account may be used unless Topspin Casino has expressly agreed otherwise.
- You must keep your login details confidential and notify Topspin Casino if you suspect unauthorised access.
- You must check that the selected game, stake, odds or other bet details are correct before confirming a bet.
- You must not use the service for unlawful activity, fraud, collusion, money laundering or any other prohibited purpose.
- You must follow any game-specific instructions, minimums, maximums and eligibility conditions shown at the time of betting.
2. Placing and accepting bets
A bet is generally treated as placed only when the relevant confirmation is shown and the bet has been recorded in Topspin Casino's system. Selecting a game or entering a stake does not, by itself, mean that a bet has been accepted. You should retain or check the confirmation, transaction reference or account history where available.
Before confirming a bet, review the stake, selected outcome, number of lines or rounds, odds where applicable and any other displayed details. Once accepted, a bet will generally be final and cannot be changed, withdrawn or cancelled by the player unless a cancellation option is specifically made available under the relevant product rules.
Topspin Casino may reject, decline, limit, suspend or void a bet where this is necessary because of a technical problem, pricing or display error, suspected misuse, account restriction, legal requirement, responsible gambling measure or another valid operational reason. A bet may also be rejected if the account has insufficient available funds or does not meet the requirements for the relevant product.
The balance shown in your account should be checked before placing a bet. A bet cannot normally be placed using funds that are unavailable, pending, reversed or subject to a restriction. If a payment is later reversed or found to be unauthorised, associated betting activity may be reviewed and any resulting adjustment may be made in accordance with the applicable terms.
Errors and unusual activity
If an obvious error affects a displayed price, game result, stake, balance or other betting information, Topspin Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. This may include voiding an affected bet or adjusting a settlement where permitted. You must not deliberately take advantage of a known error or system weakness.
3. Game results and settlement
Bets are settled using the official result or outcome generated by the relevant game, event or betting system. The result recorded in Topspin Casino's approved systems will generally be used for settlement. Results may be subject to verification, investigation, correction or a technical review before they are treated as final.
For casino games, the outcome is determined by the game rules and the relevant randomised or automated system. Players cannot influence a completed result by refreshing a page, closing a browser, changing a device or leaving the website. A displayed animation, sound or message may not be the final settlement record if a technical interruption occurs.
For any product involving an external event or result, the applicable product rules will explain how the outcome is determined, including the treatment of postponed, abandoned, interrupted or changed events. If no specific rule is displayed, settlement may be delayed while the outcome is confirmed. Bets may be voided where an outcome cannot be fairly or reliably determined.
Winnings, losses, refunds and adjustments are normally reflected in the account after settlement. A pending status means that the bet has not yet been fully settled. You should not treat a pending amount as a final win or available balance until the account record confirms the settlement.
- A winning bet is settled according to the odds, prize calculation or game rules displayed when the bet was accepted.
- A losing bet is deducted or recorded according to the relevant product rules.
- A voided bet is handled under the applicable rules for that game or betting product.
- Duplicate, incomplete or conflicting records may be investigated before settlement is confirmed.
- Corrections may be made if a result or account entry was recorded incorrectly.
4. Technical issues, disputes and account records
Internet connections, devices, browsers, payment services and software can occasionally experience faults. You are responsible for using a suitable device and connection and for checking whether a bet was accepted before trying to place it again. Repeatedly submitting the same bet after an interruption may create more than one accepted bet.
If a game stops, freezes or displays an unexpected message, do not assume that the bet has been cancelled. Check your account history and the relevant game record. Topspin Casino may complete, refund, void or otherwise resolve the affected bet after reviewing the system information and game state.
If you believe a bet, result, balance or transaction is incorrect, raise the matter through the available support process as soon as reasonably possible. Include the date and approximate time, game or betting product, stake, displayed result and any transaction or bet reference that is available. Do not send passwords or full payment details in a dispute message.
Account histories, bet confirmations, system logs and other electronic records may be used to investigate a query. If there is a difference between a screen display and the official system record, the official record may be relied on, subject to any required review. Complaints will be handled under the applicable complaints or dispute process.
Suspension and review
Topspin Casino may suspend betting, restrict an account or delay a transaction while it investigates suspected fraud, an account security issue, a breach of these rules, a technical incident or a legal or compliance matter. Any review will be managed in accordance with the applicable terms and obligations. Players must cooperate with reasonable requests for information.
5. Responsible betting
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet money you can afford to lose, set a personal budget and decide how long you will play before starting. Never chase losses, borrow money to gamble or gamble to manage stress, financial problems or other personal difficulties.
Responsible gambling tools and account controls may be available, including deposit limits, session reminders, time limits, cooling-off options or account closure. The availability and operation of a particular tool may depend on the product and applicable requirements. Read the information provided with each tool carefully before activating it.
- Keep track of your deposits, bets, wins and losses.
- Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
- Do not increase stakes simply because you have lost.
- Talk to someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
- Use available self-exclusion or account restriction options if you need help taking a break.
If gambling no longer feels enjoyable or you are concerned about your behaviour, stop playing and seek independent support from an appropriate Australian gambling-help service or health professional. Topspin Casino may also apply responsible gambling measures where concerns are identified or where required.
These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational practices. The current version published on the website applies to future betting activity. If you do not understand any part of these rules, do not place a bet until you have obtained clarification through the available support channel.