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Responsible Gaming
Gamble responsibly
Responsible gaming means making conscious decisions about when, how often and how much you gamble. Before opening a game or placing a bet, decide how much time and money you are prepared to spend. Treat this amount as an entertainment expense rather than an investment. Once your limit has been reached, stop playing, even if you feel you are close to a win or want to recover a loss.
There is no strategy that guarantees a win. Casino games are based on chance, and previous results do not determine what will happen next. A losing session does not make a win more likely, while a winning session does not mean that future results will be favourable. Avoid chasing losses, increasing your stakes to recover money or borrowing funds to gamble.
- Only gamble with money set aside for leisure after essential expenses have been paid.
- Set a spending limit and a time limit before you start playing.
- Take regular breaks and avoid gambling when tired, upset, stressed or under the influence of alcohol or other substances.
- Keep gambling separate from household bills, savings, rent and other financial commitments.
- Do not borrow money, sell possessions or use credit to fund gambling.
- Do not gamble if you are under 18. Gambling services are for adults only.
- Remember that you can stop at any time, whether you are winning or losing.
Topspin Casino may provide account tools that help you monitor or manage your activity. Available features can vary by product, account and applicable requirements. Read the information shown in your account carefully, and contact support through the website if you need help understanding or using a responsible gaming feature.
Tools to help you stay in control
Planning your play in advance can make it easier to keep gambling within safe boundaries. Depending on the service and applicable rules, account controls may allow you to set deposit, wagering, loss or session limits. You may also be able to request a cooling-off period, take a temporary break or exclude yourself from gambling for a chosen period.
Set financial limits
A financial limit can restrict the amount you deposit or spend during a selected period. Choose an amount based on your personal budget, not on how much you hope to win. A limit should be low enough that reaching it will not affect your ability to pay for necessities. If a limit is increased, a waiting period or other conditions may apply. Check the relevant instructions before confirming a change.
Use time controls and breaks
Time can pass quickly during a gaming session. Use reminders, session limits or planned breaks where available. Stand up, leave the screen and do something unrelated to gambling. A cooling-off period can provide space to consider your habits without permanently closing your account.
Consider self-exclusion
Self-exclusion is a stronger step for people who want to stop gambling for a defined period or longer. During self-exclusion, access to relevant gambling services may be restricted in accordance with the applicable process. If you choose this option, do not create another account or use another person’s account to continue playing. You can request information about the available process through the website.
Keep your account secure
Your account should be used only by you. Never share your password, payment details or login information with another person. Keeping your account private makes it easier to track your own activity and use account controls effectively. If you believe another person has accessed your account, stop using it and contact support through the available website channel.
Recognising when gambling may be a problem
Gambling may become harmful when it affects your finances, relationships, work, study, health or mood. A problem can develop gradually, and you do not need to wait for a serious crisis before asking for help. Consider taking a break and seeking support if any of the following statements feel familiar:
- You spend more time or money gambling than you planned.
- You regularly think about gambling or feel restless when you try to stop.
- You chase losses or return to win back money you have lost.
- You hide or minimise your gambling from family, friends or other people close to you.
- You borrow money, miss payments or use essential funds to continue gambling.
- You gamble to escape stress, loneliness, anxiety, sadness or other difficult feelings.
- You argue with people close to you because of gambling.
- You have tried to cut down or stop but have not been able to do so.
- Gambling affects your work, study, sleep, health or daily responsibilities.
- You feel shame, hopelessness or distress because of your gambling.
If you recognise these signs, stop gambling and consider using a limit, break or self-exclusion option. Speak honestly with someone you trust and seek independent assistance. A qualified counsellor or financial counsellor can help you understand what is happening and plan practical next steps. Support is available in Australia through gambling help services and other community health services. You can also contact your state or territory health service for guidance about suitable local support.
If gambling has caused financial pressure, avoid taking further risks to solve the problem quickly. Make a list of essential payments, pause gambling activity and consider speaking with a free or low-cost financial counselling service. Do not feel that you have to manage the situation alone.
Our approach and your responsibilities
Topspin Casino supports a safer gambling environment by providing responsible gaming information and, where available, tools that help players manage their activity. We may apply account, identity, age, payment or activity checks in line with applicable laws, rules and our terms. We may also take action where there are concerns about underage gambling, account misuse or behaviour that may indicate a need for protection.
Responsible gaming is a shared responsibility. We cannot assess your personal financial situation or decide what amount is affordable for you. You are responsible for providing accurate information, following the account rules, keeping your details secure and using the controls available to you. If a control does not operate as expected, stop playing and raise the issue through the website before continuing.
Marketing communications should not be treated as a reason to gamble. You can review the communication preferences available in your account and take a break from promotional messages if that would help you maintain control. Promotional offers, where available, do not change the outcome of games or remove the need to follow your limits.
For questions about responsible gaming, account limits, breaks or self-exclusion, use the support option available on the Topspin Casino website. If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or seek urgent help from a qualified health professional. Your wellbeing comes first.